Privacy Policy

This Privacy Policy statement is made by the Novus Learning Private Limited, a company registered under Companies Ace 2013 have corporate identity number U80902KA2021PTC155420.

1. Part – I: General Declaration

1.1. This software platform “KNOWVO” is operated by Novus Learning Private Limited “Novus”. At Novus, we are committed to respecting and protecting your privacy. We collect your personal information and process your personal data in compliance with the applicable government norms, laws and regulations relating to the processing of personal data. Please read the following statement to understand our views and practices regarding the collection and processing of your personal data.

1.2. What information we gather

  1. The information provided by you as user on the KNOWVO Platform is collected by us, and used only for legitimate purposes.
  2. We have shared coherent description of the various scenarios as and when your information shall be needed and collected by our system.

1.3. Information that you provide us:

  1. Contact us form: The information shared by you on the ‘Contact us form’ at your free will, is recorded by us.
  2. Testimonials: When you authorise our organisation to post testimonials and reviews of the related products and services you ought to have benefitted from, we may include your personal information like your name or user id to the testimonial. You will have the right to review the testimonial and approve of the same before we publish it. For any reason if you wish to delete or update your testimonial, you can contact us via mail at support@novuslearning.in for the required changes.
  3. Interaction with team: We may record and analyse organisation-customer interaction that takes place on email, telephone or via chat between our organisation and yourself, your employees and such other parties acting on your behalf.

1.4. Information that we collect automatically:

  1. Information from browsers, devices and servers: When you visit our website as a user or a possible user, our systems collects the information that are recorded by the web browsers, mobile devices and the servers. The information collected include internet protocol address, browser type, language preference, time zone, referring URL, time and date of access, operating system, mobile device manufacturer and mobile network information. All of such information is legally logged into our system files to learn more about the user or the visitor.
  2. Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. Our system only uses first-party cookies for user experience enhancement. There is no usage of third-party cookies or other third-party tracking technologies, hence providing a user friendly service. You can learn more about the cookies used on our websites here http://novuslearning.in.
  3. Information from application logs and mobile analytics: We collect information of the services you benefit from our products and mobile application from the application logs and in-house system ‘usage analytics tools’. The information collected here are further used for understanding your business requirements and uses to improve our existing products and services. Information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilization, user settings and configurations, and devices and locations that are used to access our website services.

1.5. What we do with that information:
In addition to the purposes mentioned above, we may use your information for the following purposes:

  1. To communicate with benefactors or users (you) through email about product related enquiry, possible changes to Privacy Policy, Terms of Service and/or important notices.
  2. To notify users and benefactors of our services about new products and services, upcoming events, promotional offers and other relevant information of user interest.
  3. To request you to participate in routine surveys and/or to solicit feedback of our products and services.
  4. To provide superior customer support and to analyze organisation-customer interaction for improvement purposes.
  5. To update, expand and analyze collected information records, identify new possible customers and to provide products and services that may be of interest to new and existing users and benefactors.
  6. To understand better what visitors are looking for by analyzing trends, administering our websites and by tracking visitor navigations.
  7. To monitor and improve marketing campaigns and make suggestions relevant to the user.
  8. Novus will not store any of your bank credentials/card details. The system will redirect you to concerned bank pages only to complete your transaction.
  9. No refund(s)/ No cancellations are allowed for the transaction done through this channel.

2. Part- II: Security

We have taken steps to implement appropriate measures in regard to administrative, technical and physical safeguarding in order to prevent any unauthorized access, use, modification, disclosure or destruction of information you entrust to us for our services. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at support@novuslearning.in with any relevant questions.

We shall use your personal information only to send promotional information about third party entities that may be of interest to you, if and when you opt for the notification services provided by us. We assure you that your personal information provided by you shall be used in conformity with the Privacy Policy as stated by us. If you have any concerns in adherence to the Privacy Policy of our organisation or the manner in which the information is used, we request you to write to us at support@novuslearning.in In lieu of which we shall contact you for the same and if required, we shall coordinate your concerns with the appropriate regulatory authorities to address it effectively.